Facebook and I don’t have the best history. Every couple years or so, I archive and delete my account because I was flagged for trolling. I pretty much get out as soon as problems are starting, then make a shiny new one that doesn’t have a bunch of complaints and flame wars against it.
Well, I’ve been good lately. But a couple of things might have set them off:
1. I had no picture showing my face, just the one Alex Cady drew of me.
2. I’m sometimes logged in from my home connection and my company VPN at the same time, our VPN being all the way down in San Jose.
So, my account was disabled for “suspicious activity” even though I had 2FA on and my email uses a $50 custom domain. They ask me to submit a photo, not an ID like I’ve heard of, but just a photo that shows my face, because their facial recognition software is lonely or some shit. Alright, do I even have anything recent? Then I find this terrible selfie I took after eating a burger smothered in carolina reaper sauce:
Okay, so within 72 hours they’ll email me. Whatever. To keep things meta, I start bitching about one social media website on another.
But then, I noticed they actually respond to tech support inquiries on their own Twitter account:
Okay, let’s get Facebook’s attention.
Okay, so at this point I’ve had it with this shit. Their online form to submit your ID to get your account re-enabled doesn’t even work. So I found out that firstname.lastname@example.org is a thing, and I emailed it promptly.
Dearest Facebook technical support representive,
It is with deep sorrow I inform you that your system has forsaken me. I was but a passing thought in the mind of your suspicious activity aggregator, and it cast me aside as if it never even noticed me. I await in the dark, longing for its reply, tearful that I may never hear from it ever again.
I remember its last words to me, poignant, stark,
“You Can’t Log In Right Now
Thanks for sending your photo. We’ll email you within 72 hours if it meets our requirements.
Right now, your account has been disabled as a security precaution.”
Each day, I waited. No word. Is the aggregator okay? It wasn’t killed in the great cyberwar, was it? Please don’t tell me I am awaiting a folded printout of source code with a medal, rather than an email from my beloved. My heart cannot take it.
Desperate, I tried to contact it using your form, My Personal Account was Disabled form, providing it my ID, desperate for it to send it along. It told me “Your account isn’t disabled.”
What is this? Is my love lying to me? I still see its notice when I attempt to login.
Please, I will provide whatever you need. My ID. My birth certificate. A vile of blood. Just please, let me know that my beloved suspicious activity aggregator is okay.
So, I decided to tweet at them to make sure they saw it:
And yes! They responded almost immediately!
It doesn’t look like we can help you with the problem you’re having from here. We’re sorry for the inconvenience.
If you’re still looking for help with this, the Help Center is a great place to find answers to frequently asked questions and up-to-date forms you can use to get in touch with us:
The Facebook Team
So you apparently can’t troll your way back into Twitter. It’s 2 days past the 72 hour window. Expect a friend request from a new account that will probably get deleted also. Just follow me on Twitter: @BeerDrinksBlake or Snapchat: AtomicCuntPunt instead.